Shipping & Returns

The shipping and handling rates shown with our product descriptions are approximate; the precise charge cannot be determined until you choose a shipping option during checkout.

Normal shipping takes approx 7 to 10 working days. During peak times this may differ.

Canada, Alaska, Hawaii, and U.S. Territories International addresses At this time, when ordering online, it is not possible to specify a shipping address in another country or a U.S. territory that is not served by UPS Ground Services. To arrange delivery to these locations, call toll-free 1-877-7947738 (1-877-SWISSD8) .

Post office boxes We do not ship to post office boxes.

Shipping charges Shipping charges are calculated based upon the total cost of merchandise in your order. Orders over $45 are shipped free within the contiguous USA only.

Order status & history Registered customers can review their order status and history online.

Non-registered customers do not have online access to order status and history. If you would like to register as a Scanpancookware customer, click here. If you do not wish to register, you may request order information by calling 1-877-SWISSD8 or by sending an e-mail. Please provide the home address you used in placing the order in question, so we can respond more quickly and accurately.

Returning merchandise No returns are accepted after 15 days. Items which have been used, or not returned in original , undamaged packaging will not be accepted .

All returns that are not due to error on our behalf will be subject to deduction of shipping fees and card processor fees that were incurred to get the order to you.

Pricing and availability are subject to change.

If you would like to return a product, please contact us (1-877-SWISSD8) for return instructions... DO NOT send the product to the manufacturer. If you send a product directly to the manufacturer you will be charged a 20% restocking fee.